Faqs
Frequently Asked Questions
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Booking & Price Comparison
Can I book directly through HotelChecking?
No, HotelChecking does not handle direct bookings. We compare hotel prices from major booking platforms and redirect you to their websites to complete your booking.
How can I modify my booking?
To make any changes to your reservation, you need to contact the OTA (Online Travel Agency) you booked with directly. HotelChecking only compares prices and does not manage reservations.
Can I trust the prices shown on HotelChecking?
The prices displayed on our platform are regularly updated from major OTAs. However, prices may fluctuate frequently, so we recommend confirming the final price directly on the booking site.
Cancellations & Modifications
How can I cancel my reservation?
For cancellations, you must contact the OTA you booked with directly. HotelChecking does not have access to your personal bookings.
What if the OTA does not assist me with the cancellation?
If you encounter any issues, we recommend contacting the customer service of the relevant OTA directly. HotelChecking cannot intervene in cancellation or refund processes.
Payments & Refunds
Can I make payments on HotelChecking?
No, all payments are processed directly through the OTA website you choose for your reservation. HotelChecking simply redirects you to these platforms.
Where do I request a refund in case of cancellation?
For refund requests, you need to directly contact the customer service of the OTA you used for your booking. HotelChecking does not handle payments or refunds.